Shipping & Return Policy

Porch and Patio orders are processed the next business day.

Payment is due in full at time of purchase and amount is captured automatically for all online orders. Orders will not be shipped until payment has been cleared. Please contact Porch and Patio at 1-203-799-2329 with further questions regarding payment.

Each order is submitted to the manufacturer and is subject to their current production time and availability. Most manufacturers will take 4-6 weeks to produce your products. For the most current availability time table for a specific product, please contact Porch and Patio at 203-799-2329.

Rule of thumb is if an item is too large or too heavy to be lifted and carried by an average adult without serious trouble, it‘s probably a freight package.  Porch and Patio may choose to send items via UPS, USPS, FedEx or common carrier.

Once a product is shipped, the general ship time is approximately 1-10 days depending on what warehouse the item is shipping from.

If you are in the Orange, Connecticut area, feel free to visit our showroom at 363 Boston Post Road, Orange, CT 06477.

Product Warranty

Any and all products are covered under their respective manufacturer’s warranty unless otherwise noted. Any manufacturer warranty begins when the order is processed. Manufacturer warranties do not apply to damaged shipments. For specific warranty details, please visit the manufacturer’s website or contact Porch and Patio.

Shipping Policy: (Continental United States Only)

All orders are shipped at standard rate unless otherwise noted. Standard shipping methods typically take 1-10 business days, but will vary based on shipping and delivery location, weather, package size, and holidays. Orders under $99.99 will incur standard UPS shipping charge.

All UPS shipments do not require signature unless requested by customer at time of order. Deliveries without a signature will be left at the door, porch or garage (at the discretion of deliverer’s judgment, per UPS policy).

Freight Shipments

All items will be shipped standard rate LTL freight. LTL Freight deliveries require the following:

  • Valid Street Address (no PO boxes)
  • Access for delivery standard size delivery trucks
  • Valid phone number for contact in delivery
  • Availability for delivery appointment scheduled with carrier (Daytime hours, Weekdays only)
  • Adult signature accepting responsibility for freight condition.

Standard LTL Freight Shipments are curbside delivery. Placement of the package under the first threshold of the home (such as in a garage) is at the delivery company’s discretion. Deliveries to condo complexes or high-rise apartments will be delivered to the street entrance. Unpacking, placement of package in backyard, assembly, or packing material removal is not included. These and any other actions beyond standard delivery service are considered “white glove” delivery and are available for an additional cost.

Additional Freight Delivery Services

We are happy to offer additional delivery services to our customers for our larger items. For “white glove” delivery services not included in standard free delivery, please contact Porch and Patio 203-799-2329 within 24 hours of ordering for a specific quote.

Hawaii, Alaska, Puerto Rico and International Shipments

We are happy to offer all of our products to those in Hawaii, Alaska, and Puerto Rico as well as around internationally. Before ordering, please contact Porch and Patio at 203-799-2329 for shipping details.

Inspecting Freight Shipments

All shipments requiring an adult signature (LTL Freight or high value shipments) MUST be inspected before signing the Bill of Lading. By signing the Bill of Lading (BOL), the customer assumes all responsibility for the shipment and is acknowledging the shipment is in good condition and meets their expectations. Any cost associated with replacing the product damaged in shipping and signed for in good condition will be the customer’s responsibility.

If damage to the product is discovered during inspection, you have the right to REFUSE the shipment and contact Porch and Patio at 203-799-2329 as soon as possible to notify us. Notifying us of a damaged shipment allows us to contact the manufacturer and begin the damage shipping claim much quicker. Should damage be found during the unpacking and/or during assembly of product, please notify Porch and patio immediately.

If customer is unable to inspect the shipment before signing for it for any reason, the customer is to note on the BOL with their signature the following:

“UNABLE TO INSPECT BEFORE SIGNING, SHIPMENT MAY BE DAMAGED”

A digital image might be required to expedite replacement and sent to manufacturer. Any questions regarding inspecting instructions or damaged shipment can be directed to heits23@yahoo.com or please contact us at 203-799-2329.

Cancellation Policy

Customers who wish to cancel an order must do so within 72 hours of time of placing their order. No cancellations are accepted after 72 hours because orders are in production.

Return Policy

Customers who wish to return a product must contact Porch and Patio within 7 business days of delivery. All returned items must be in their original packaging and in the condition in which it was received in order to receive a refund.

Standard restocking fees for products returned to Porch and Patio is 15% and a processing fee of 10%. All restocking fees and processing fees will be subtracted from the final sale price as noted on the sales order. Any returns of larger items are subject to approval of Porch and Patio. The customer will be responsible for the cost of shipping to return the product as well as assuming the original cost of shipping to the customer. All returns will be credited to the customer via the same payment method of purchase.

Orders returned to the manufacturer due to reasons other than damage or accepted returns (such as an undeliverable address, customer refusal, missed delivery appointment, etc.) will be subject to the cost of shipping the item to & from the manufacturer and a 10% processing fee.

Any questions regarding any of the above information can be directed to heits23@yahoo.com or 203-799-2329 during regular business hours.

Thank you for your business.

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